This episode of Cruising Altitude features a conversation with CIO Alice Fournier, CMO Marjorie McCarthy, and Head of People & Culture, CHRO Lisa Mitchell-Kastner of ISS Americas, hosted by Nicole Alvino, CEO and co-founder of Firstup. Together, they talk about how their collaborative efforts enhance the employee experience through technology and AI. The discussion covers the importance of personalized communication, data-driven decisions, and AI in recruitment and onboarding processes. The episode also explores the nuances of managing a diverse and extensive workforce and the role of continuous communication and change management in successful transformations.
This episode of Cruising Altitude features a conversation with CIO Alice Fournier, CMO Marjorie McCarthy, and Head of People & Culture, CHRO Lisa Mitchell-Kastner of ISS Americas, hosted by Nicole Alvino, CEO and co-founder of Firstup. Together, they talk about how their collaborative efforts enhance the employee experience through technology and AI. The discussion covers the importance of personalized communication, data-driven decisions, and AI in recruitment and onboarding processes. The episode also explores the nuances of managing a diverse and extensive workforce and the role of continuous communication and change management in successful transformations.
Quotes
*” If we can bring an applicant in and start to connect with them in their own native language on their own technical level of comfort, and in a way that serves them best, we found very early in that there was an opportunity to win in the marketplace or win in the talent war, and really connect with our employee base throughout their journey from applicant through retire, because we hope they stay with us for their entire career.” - Lisa Mitchell-Kastner
*” My favorite phraseology is this collective genius construct, where collaboration comes together with all of our unique and collective experiences and the genius that comes with each of those. And I think in this world and day and age, but definitely with the eclectic nature, not only of the products and services we provide, but with the people that serve to provide those, high collaboration is so important. That high collaboration towards a common goal. We all want the same thing. We all want high engagement for our customers. We all want exceptional best in class customer experiences, and we all want exceptional best in class people, human experiences. None of us can do that in a vacuum, and it is when all of that collective genius comes together that we really get the best impact.” - Lisa Mitchell-Kastner
*” Probably the most exciting and most challenging approach to, or reality around, transformation is to keep up the pace of technology while not going after the shiny object. How much or how little do you bring AI into your organization? How much or how little do you bring in all kinds of new technologies? There is so much out there that can accelerate the organization, but the reality in the CIO role and employee technology is no different. You have a subset of really legacy types of applications on which the foundation of a lot of organizations sit. And so when you're talking about transforming these core systems, these are exciting, exciting times in technology, but they are also true challenges given how quickly the world's evolving.” - Alice Fournier
Time Stamps
[00:57] Meet the ISS Americas Leadership Team
[1:45] Enhancing Employee Experience with Technology
[7:03] Understanding ISS Americas
[10:20] Challenges in IT and Digital Employee Experience
[12:48] Collaboration for Exceptional Employee Experience
[17:56] Transforming Pre-Hire Experience with AI
[23:00] Creating Personalized Employee Journeys
[26:17] Leveraging Data for Better Decisions
[34:04] Supporting Transformation Through Communication
Links
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This episode is brought to you by Firstup, the world’s first intelligent communication platform. More than 40 percent of Fortune 100 companies use our platform to connect with their people, design and deliver personalized communications, and gain engagement insights throughout the employee journey. That’s how they give their employees better experiences from hire to retire. Learn more at firstup.io