This episode features an interview with Alice Fournier, CIO of ISS Americas, a workplace experience and facility management company that improves business performance and enjoyment. In her role as CIO, Alice drives technology-led transformation. She’s an experienced leader, and she’s dedicated to empowering her teams to grow and thrive. And on this episode, Alice is sharing how to foster belonging, equity, and opportunity in the workplace.
This episode features an interview with Alice Fournier, CIO of ISS Americas, a workplace experience and facility management company that improves business performance and enjoyment. In her role as CIO, Alice drives technology-led transformation. She’s an experienced leader, and she’s dedicated to empowering her teams to grow and thrive. And on this episode, Alice is sharing how to foster belonging, equity, and opportunity in the workplace.
Quotes
*”Great leadership in a hybrid world has those elements of understanding, ‘When do I need to nudge my team? When do I need them here?’ And there's tools that help you, right? Some software has tools that help you understand how people are connected or not. But there's also the human component. As a leader, you need to be really attuned to when people hit that point where you need to get them together. And that's part of solid hybrid leadership.”
*”In a company where you can be you, you can be yourself, you can feel that you belong… I mean, these things are profoundly important in the employee experience. We've all had times in our careers where we didn't feel that way, and that really impacts the way we perform, the way we engage with each other and the way we serve customers. And so that place of belonging is an important component for us.”
*”What does that look like in an office? To be able to engage, to have the real experience, to be with people and get to know them on a human level. We need that. We absolutely need that. No technology will ever compensate or be the same thing as this one-on-one human experience. There's just nothing like it.”
Time Stamps
*[2:45] The Flight Plan: Get to know ISS Americas
*[11:30] First Class: Best EX practices at ISS Americas
*[35:02] Turbulence: EX lessons learned
*[44:35] What advice does Alice have for other tech leaders?
Links
Connect with Alice on LinkedIn
Thanks to our friends
This episode is brought to you by Firstup, the company that is redefining the digital employee experience to put people first and lift companies up by connecting every worker, everywhere with the information that helps them do their best work. Firstup has helped over 40% of the Fortune 100 companies like Amazon, AB InBev, Ford and Pfizer stay agile and keep transforming. Learn more at firstup.io