This episode features an interview with Bill Taylor, Managing Director at MSCI, a global leader in investment services and solutions. Bill has over 20 years of experience dedicated to managing the digital infrastructure at companies like JPMorgan Chase. He brings with him an “engineering mindset” of solving problems instead of just fixing them. And on this episode, Bill is discussing the benefits of shifting employee communications to video, why it’s important to offer accessibility options by default, and how MSCI leverages data to be proactive instead of reactive.
This episode features an interview with Bill Taylor, Managing Director at MSCI, a global leader in investment services and solutions. Bill has over 20 years of experience dedicated to managing the digital infrastructure at companies like JPMorgan Chase. He brings with him an “engineering mindset” of solving problems instead of just fixing them. And on this episode, Bill is discussing the benefits of shifting employee communications to video, why it’s important to offer accessibility options by default, and how MSCI leverages data to be proactive instead of reactive.
Quotes
*”We've changed the mindset of the team to be proactive instead of reactive. When we think about traditional workplace technology or IT types of support, it's often responding to problems that people are having, fixing it and moving on to the next problem. My team has evolved and invested in tools to be proactive. We use the tools to help us get in front of certain issues and at a minimum inform people about what those might be. But ideally actually fix them before they impact a large portion of our organization.”
*”We built a customer success team that is interacting more with our employees so we can understand better about what their needs are and get ahead of them. It has created an environment where our employees feel comfortable, they know who to go to in order to help them get what they need.
*”We have all these potential [accessibility] solutions that we can offer to people to help them. Just because I'm not hearing about them or physically seeing someone who may have a specific disability doesn't mean that they don't need them. So that's when it struck me. I needed to get the information out there, let people know that these solutions or features or functions within applications exist.”
Time Stamps
*[3:07] The Flight Plan: Get to know MSCI
*[6:02] First Class: Best EX practices at MSCI
*[6:31] How can you be proactive to predict and prevent issues with the digital employee experience?
*[27:05] Turbulence: EX lessons learned
*[30:11] How does Bill lead in stressful situations?
Links
Thanks to our friends
This episode is brought to you by Firstup, the company that is redefining the digital employee experience to put people first and lift companies up by connecting every worker, everywhere with the information that helps them do their best work. Firstup has helped over 40% of the Fortune 100 companies like Amazon, AB InBev, Ford and Pfizer stay agile and keep transforming. Learn more at firstup.io